Responsible Gambling at Memo Casino
We take responsible gambling seriously. At Memo Casino we want play to stay entertaining and under your control, so we provide clear tools and guidance to help you manage time, spending and behaviour. If you ever feel unsure about your play, use the account controls or contact our support team for help.
Player protection principles
We promote safe play by encouraging informed choices, fair access to controls and timely support. Our approach is focused on preventing harm, recognising signs of risky behaviour early and offering practical options to limit activity. We respect your privacy while helping you stay in control.
Activity-control tools
Every account includes a set of controls designed to limit how much and how long you play. These tools are easy to activate and can be changed or removed only after any mandatory cooling-off period set by the system.
Deposit limits
You can set daily, weekly and monthly deposit limits to manage how much money is added to your account. Limits are adjustable from your account settings and take effect immediately or after a short processing period for security reasons.
Loss limits
Loss limits help you cap net losses over a chosen period. Use loss limits to keep wagering within a budget you are comfortable with.
Time limits and session controls
Session-time limits and reality checks remind you to take breaks. Options include setting maximum session lengths, automatic logout reminders and scheduled breaks from play.
Cooling-off periods and self-exclusion
For anyone needing a longer break, temporary cooling-off periods and full self-exclusion are available. Self-exclusion blocks account access for the chosen duration and can include restrictions on opening new accounts. Contact support if you want to discuss available options.
Signs of problematic behaviour
- Spending more than planned or frequently increasing deposit amounts
- Chasing losses or feeling unable to stop after a losing session
- Playing for longer than intended or neglecting other responsibilities
- Feeling anxious, withdrawn or preoccupied with gambling
Tips for maintaining control
Set realistic deposit and time limits before you start. Only gamble with disposable income and avoid chasing losses. Use reality checks and take regular breaks. Consider removing payment methods from your account if you find it hard to stick to limits.
Professional help and support
If gambling is causing distress, seek help from a qualified professional or a local support service. You can also speak to our support team for guidance on tools and next steps. Professional advice and community services are available in many areas and can offer confidential assistance.