Our support team is ready to help with questions about your account, withdrawals, technical concerns or general feedback. If you need assistance with account-related issues, verification documents, bonus queries or game faults, contact us any time via live chat, email or phone. We aim for fast, friendly replies and can walk you through deposits, withdrawals, security settings and responsible-play tools using the most convenient communication channels. Support is available in English. Response times vary by channel and volume.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, fast replies) |
| General enquiries | [email protected] (feedback, billing, general queries) |
| Affiliate enquiries | [email protected] (partnerships, affiliate manager) |
| Phone | +44 20 7946 1258 (calls and SMS) |
| Working hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (email replies) |
Email Support
Email is the preferred method for detailed requests, account-related issues, or when you need to send documents or explanations. Please include a clear subject line, your account username or ID, and up-to-date contact details to avoid delays. Attach any relevant files and allow 24 to 48 hours for a reply; urgent cases may be escalated once we have full information.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests like account questions or payment checks are handled fast; more complex issues such as verification, fraud reviews or multi-department investigations may take longer depending on their nature. We will keep you updated and escalate urgent matters to ensure a timely resolution.
Feedback
We'd love to hear your feedback, suggestions, or ideas to make the site better. Please share what worked well, what didn’t, or any features you’d like to see. Every message is read carefully by our team and used to improve the service and user experience. Your input helps shape updates and ensures a smoother, more enjoyable platform for everyone.