Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect the personal data you provide when using Memo Casino services. We value your privacy and set out the categories of information we handle, why we process it, how we keep it safe and how you can exercise your rights.
Types of data we collect
Personal data
When you register an account or contact us we may collect personal details such as your name, email address, date of birth, contact number and any identity documents you provide during verification. We also collect account credentials and preferences to operate your account.
Technical data
We collect device and connection information including IP address, browser type, device identifiers, operating system and log data. This helps us maintain service performance, detect fraud and provide a secure connection.
Transactional data
We record activity related to your account such as deposits, withdrawals, game activity, bets placed and customer service interactions. Payment details are processed by payment providers and we retain transaction records necessary to operate your account and resolve disputes.
How we use your information
We use collected data to provide and improve our services, process payments, verify identity, prevent fraud, handle support requests and comply with legal obligations. We may also use information to send service messages and updates about your account. Any marketing contact will follow your communication preferences.
Data protection practices
We apply technical and organizational measures to protect personal data. These measures include encryption during transmission, access controls, regular security reviews and staff training. Access to personal data is limited to employees and service partners who need it to perform their duties.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember preferences, support login, analyse usage and deliver basic functionality. Some cookies are essential for the service to work; others support analytics or allow personalised content. You can manage cookie settings in your browser or through available preference tools.
User rights
You have the right to request access to personal data we hold about you, ask for corrections, request deletion where appropriate, and withdraw consent to processing that relies on consent. You may also request restriction of processing or object to certain uses of your data.
Access, correction and deletion
To exercise your rights or ask questions about your data, contact our privacy team at [email protected]. We will respond and provide guidance on the steps we need to verify your identity and process the request.
Information sharing and third parties
We may share data with trusted service providers that perform services on our behalf such as payment processing, identity verification and technical hosting. We may also disclose information when required by law or to protect the security of our services. We take steps to limit access and require partners to protect personal data.
Privacy policy updates
We may update this policy from time to time to reflect operational changes. When material changes occur we will post an updated version and provide notice where appropriate. Continued use of our services after changes indicates acceptance of the revised policy.